Challenges facing IT Production
This Paper is the second of a four-part assessment of the issues facing IT Production Managers, and the Consultancy Approach used by Dennis Adams Associates Limited. The complete paper can also be downloaded in PDF format.
Consultancy for IT Production Management...
Challenges facing IT Production
A recent study by HP showed that, in some organisations, as much as 80% of the IT Budget is required to Support and Maintain the Existing Infrastructure. The majority of this cost is manpower-related.
At the same time, the number of Applications going Live increases year on year.
Faced with the pressure to ensure that systems remain up and running, and solving urgent Support Issues, IT Production can be tempted to respond with a "reactive", short-term "Mr. Fix-it" approach.
- Concentrating on solving urgent Support issues, it is tempting to neglect Management techniques such as Activity Reporting.
- Adopting a short-term viewpoint, they can become less client-focused.
- The Support Culture can be reactive. Forward Planning can be neglected.
- They become the team that gets blamed when things go wrong.
- Without a client-focused approach, neither the IT Development teams (nor the Business Teams who sponsor them) are aware of IT Production Costs or Activity.
- If Costs and Activity are not visible to clients, then it becomes difficult to justify further Investment in Infrastructure or Headcount.
- Lacking in visibility of the true Nature, Activity, or Costs of IT Production, it is not surprising that some Businesses see Outsourcing as an appropriate solution.
Client-Focused IT Production...
Creating an IT Production Strategy...
Click here to download a PDF copy of this paper: consultITP.pdf - 200 KB.
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