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Ensuring IT Production Readiness
Consultancy for IT Production Management
MOPS Criteria
CTO Coaching
Service Desk and IT Support Show, 27-28 April 2010. Earls Court, London.
Meet us at STAND 314 on 27-28 April at Earl's Court
representing pragmatic IT Infrastructure and Operations Consultancy
at the Service Desk and IT Support Show.
See the Conference Website for further details.
Events - Seminars and Press Releases People - Some of our Representatives at the Show Managing the Key IT Production Resource - People
IT Production Managers are very familiar with the tools and methodologies (ITIL MOPS etc.) used to manage systems. However, they may be less familiar with tools for managing their key resources - people. Colin Shewry will discuss the use and benefits of personality profiling so delegates can understand their own leadership style, what motivates their people, and how to get the best out of them. This session is essential to help increase your own productivity and improve the way you motivate and lead your teams.
27 Apr 2010 at 14:15-14:55 in Theatre 2
Effectively Managing People is the key to leveraging value from IT
View full text of press release
Dennis Adams
Management Metrics, Operational Software Tools, Process Improvement, Architecture Standards.Build a Pro-Active IT Production Strategy. Colin Shewry
Management Processes and Implementation of Management Change.People are your most important IT Resource Steve Ward
Production-Ready Infrastructure Architecture and Design. ITIL Processes.We Understand Managing IT Production Challenges of Managing IT Production Conquering the Hurdles
In many organisations as much as 80 percent of the IT Budget is required to Support and Maintain the Existing Infrastructure:
- Increasing Costs
- Lack of Focus on Operational Priorities
- Deployment Backlogs
- Escalation of Incidents
- Deterioration of Support Quality
Dennis Adams Associates Limited is the company behind the creation of the MOPS methodology for management of IT Production.
The company delivers effective consultancy services to IT Managers, both at the Management and Technical Levels.
We have a track record which enables our clients to see improved cost management, reduction in complexity of the IT estate, and improved service to the Business.
Solutions Benefits
Some of the solutions which we have deployed for our clients recently include:
- Introduced ITIL-based Problem Management Processes
- Advised on choice of appropriate Software Tools
- Designed Production-Supportable Infrastructure Architectures
- Advised on Departmental and Team Re-Structuring
- Established Core CMDB databases.
In turn, our clients have seen quantifiable business benefits to their IT Production organisation:
- Reduction in costs of managing the IT Support Desk
- Improved efficiency in Support Management
- More cost-effective Production Support
- Increased efficiency and improved business responsiveness
- Better utilisation of resources and improved risk management