In association with Amazon.co.uk, we recommend the following books for IT Managers:

THE HEART OF SUCCESS by Rob Parsons.
LEADERSHIP by Rudolph W. Giuliani.
SAY IT WITH CHARTS by Gene Zelazny.
EXCEL VBA MACRO PROGRAMMING by Richard Shepherd.
 

Experience suggests that IT Production can sometimes be very "reactive", as it tries to simultaneously...

• respond to ongoing Business pressures
• find mechanisms to make Costs and Activities more transparent (hence easier to manage & justify)
• make the department more "Client Focused"
• address urgent day-to-day support issues
• put in place a managed environment

In our view, there are four key elements which need to be in place if an IT Production team is to succeed:

• Metrics (both technical, and client activity)
• Operational Tools (for metrics collection, as well as management of the infrastructure)
• Processes and Procedures, and
• Standards.

If these elements are in place, we believe that an IT Production department can be made:

• more Pro-Active,
• more Client-Focused
• a Strategic Managed Environment
• in a better position to justify IT Infrastructure Investment

Read our White Paper on Consultancy for IT Production Management ==>

Click here to download a PDF copy of this paper: consultITP.pdf - 200 KB ==>