Training Courses
Training Course: Introduction to ITIL
Dennis Adams Associates is proposing to offer a new Training Courses in the near future, devoted to the subject of ITIL.
If you have responsibility for looking after IT Production systems, and think you could benefit from some of the insights which we have to offer, contact us by email at: training@dennisadams.co.uk.
Background:
Confused by what ITIL is? Heard the buzz-words, but not sure of the substance? Scared by the prospect of being inundated with too much processes, so that your teams are unable to get any work done? If you answer "yes" to any of these questions, then this course is for you.
Dennis Adams combines theoretical ITIL and quality assurance knowledge with a solid practical background in the challenges of managing IT production "on the shop floor". This training course will not only explain the theory of what ITIL could deliver your organisation, but also to highlight the real-world traps waiting the unwary.
Some topics:
Some of the topics to be included include:
- What is ITIL ?
- What do we mean by a "Process Approach" to the world as a different way of looking at how we work together ?
- What are the main Processes within ITIL ?
- What some of the main Processes look like in more Detail
- The importance of the Configuration Management Database (CMDB)
Target Audience:
IT Support Teams and Managers.
For further details:
For further details of this course, email us at the following address: training@dennisadams.co.uk.
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